On-Site Dealer Evaluations: Today 60%+ of the companies business is on-site in the equipment dealership. Generally we are hired the first time by the dealer who recognizes he has problems within his/her aftermarket. Following this first visit the dealer may require follow-up and added assistance to keep his/her focus upon the dealership’s aftermarket. Our on-site evaluation is focused upon accomplishing three important goals: 1] Increased Aftermarket Productivity, 2] Increased Aftermarket Profitability and, 3] Increased Customer Satisfaction Indexes. The ultimate goal is to set an achievable goal of 100%+ Absorption Rate for the dealer’s parts and service department and CSSR Sales Force.
Our areas of expertise include the following areas:
Ø Parts Management & Inventory Control
Ø Parts Merchandising
Ø Parts Marketing
o Determining Market Potential
o Determining Market Competition
o Developing A “Written” Marketing Plan
Ø Service Management & Expense Control
Ø Service Merchandising
Ø Service Marketing
o Determining Market Potential
o Determining Market Competition
o Developing A “Written” Marketing Plan
Ø Developing A Successful CSSR Program
o Answering The Questions Dealers Have About A Program
o Formulating What Is Required To Develop The Program
o Working To Develop CSSR Management, Goals, Objectives, Programs, etc.
o Training the CSSRs
Specialty Workshops & Seminars:
For manufactures, association and for many equipment dealers AMSCONCO has performed workshops and seminars covering numerous topics of concern to the dealer’s parts department, service department and CSSR department done in a classroom environment. Topics are concerned with the aftermarket and cover a broad range of areas as seen in our list of training manuals. You may also request our outline of AMS’s Areas of Expertise and each topic on this list can become a Specialty Workshop or Seminar. These workshops and seminars are generally designed around the specific requests of the manufacturer, association or dealer.
Convention Services:
AMSCONCO offers an array of high-powered programs for manufacturer and association conventions covering all facets of the aftermarket and the marketing of the manufacturers and dealers aftermarket opportunities. John Walker has on many occasions been a “key note” speaker for numerous major manufacturers and associations. John’s message stimulates and motivates an audience to focus with greater intensity upon their aftermarket.
AMSCONCO’s Interim Parts Program:
This program is an affordable parts assistance program that works with you every month. AMSCONCO has developed a program to help you improve your overall parts operation. Our process is simple, cost effective and most important, continuous monthly assistance to ensure your objective are met.
AMSCONCO will analyze your parts department and make recommendations for improvements. Unlike other consultant programs, we take a different approach to make sure you get results. We work with you every month, monitoring progress and making changes when necessary, to make sure you get improve efficiency, profits and customer satisfaction.
Miscellaneous Services:
AMSCONCO, being a leader in its field of endeavor writes a monthly article for over 24 syndicated publications. With the printing of John’s 100th Article there are plans for gathering these articles together in book format. Look for the title: A Shot of Johnnie Walker Red!
Over the past 25 years AMSCONCO has developed many Training Manuals for the companies clients. There are a total of 22 manuals concerning the equipment industries parts and service business. A listing of these manuals can be received by emailing your request to: amsconco@aol.com These are down to earth guides to help improve your parts and service sales, profitability and customer satisfaction.
The CD entitled: Developing A Successful CSSR Program is shown on this website and can be ordered directly from AMSCONCO by emailing the company direct. This CD contains 8 manuals and in over 400 pages covers every question any dealer might have concerning a CSSR Program.
