Business, Training & Educational Programs AMSCONCO’s major area of expertise is the equipment industries and the equipment dealer’s aftermarket, product support or parts and service. The company has confined its efforts to this area for the past 32 years after recognizing and having assisted equipment dealers in recognizing that this area is the last remaining area within a dealership for profitable survival. A parts department can have three times the financial impact upon the dealership’s statement and the service department can have five to seven times the financial impact versus the impact of new equipment sales! The company has not diluted their efforts by expanding into areas other than the areas of parts, service and CSR sales. On-Site Dealer Evaluations Today 69% of the companies business is on-site in the equipment dealership. Generally the company is hired the first time by the dealer who recognizes he has problems within the dealership. Following this first visit the dealer may require follow-up and added assistance to keep the focus upon the dealership’s aftermarket. AMSCONCO’s evaluation is focused upon accomplishing three important goals: 1) Increased aftermarket productivity, 2) increased aftermarket profitability and, 3) increased Customer Satisfaction indexes. The ultimate goal in any on-sight dealer aftermarket evaluation is to point the way for the dealer to achieve a 100%+ Absorption Rate. The company is committed in its’ belief that the quickest and most successful way to this goal is through a qualified, highly trained professional force of Customer Service Sales Representatives. Our Areas of Expertise Include the Following Areas: Parts Management & Inventory Control Parts Merchandising Parts Marketing Determining Market Potential Determining Market Competition Developing a "Written" Service Marketing Plan Developing a Parts Department Budget Service Management & Expense Control Service Merchandising to the Customer Service Marketing Determining Market Potential Determining Market Competition Developing a "Written" Service Marketing Plan Developing a Service Department Budget Developing a successful CSSR Program Answering the Questions Dealers Have About a CSSR Program Formulating What is Required to Develop the Overall Program Working to Develop CSSR Management, Goals, Objectives, Pay Plans, etc. Training the CSSRs Specialty Workshops & Seminars: For manufacturers, associations and for many equipment dealers AMSCONCO has performed workshops and seminars covering numerous topics of concern to the dealer’s parts department, service department and CSSR Department done in classroom, Webinar or on DVD format. Topics are concerned with the aftermarket and cover a broad range of areas as seen in our list of training manuals. You may also request our outline of AMS’s Areas of Expertise and each topic on this list can become a Specialty Workshop or Seminar. These workshops and seminars are generally designed around the specific request of the manufacturer, association of the dealership. Convention Services: AMSCONCO offers an array of high powered programs for manufacturers and association conventions covering all facets of the aftermarket and the marketing of the manufacturers and dealership’s opportunities. John Walker has on many occasions been a "key note" speaker for numerous major manufacturers and associations. John’s message stimulates and motivates an audience to focus with greater intensity upon their aftermarket. AMSCONCO’s Interim Parts & Service Program: AMSCONCO will analyze the dealerships parts and service departments and make recommendations for improvements. Unlike other consultant programs, we take a different approach to make sure you get results. We work with you on your schedule, monitoring your progress and making changes when necessary, to make sure you get improved efficiency, profits and customer satisfaction. MISCELLANEOUS SERVICES: AMSCONCO being a leader in its field of endeavor writes a monthly article for over 12 syndicated publications. Over the past 32 years AMSCONCO has developed many Training Manuals for the companies’ clients. There are a total of 24 manuals concerning the equipment industries parts and service business. A complete listing of these manuals can be received by emailing your request to amsconco@aol.com . These are down to earth, basic guides to help improve your parts and service sales, profitability and customer satisfaction. Manuals have recently been updated to today’s dealer’s needs and requirements, as well as the industries technology changes. WE STICK TO THE BASICS, KEEP OUR PLANS SIMPLE AND FOCUSED UPON ACHIEVING RESULTS CALL US TODAY: 803- 548-6707 OR EMAIL US TODAY: amsconco@aol.com